FAQs

Got Questions? We’ve Got Answers!

FAQs

Got Questions? We’ve Got Answers!

General Questions

How do I book my stay?

We offer a simple and convenient booking process, allowing you to reserve online or over the phone. To finalize your booking, a deposit is required along with a copy of your driver’s license and a signed rental agreement. Please note, you must be at least 30 years old to make a reservation with us.

What is the extra person policy?
The comfortable sleeping capacity is for 13 total guests. With air mattresses or sofas, you can stretch to 16 max—but consider how this affects comfort and the home's systems. An additional guest fee of $75 per person, per night applies for any guests exceeding the standard occupancy.

Comfortable Sleeping Capacity:
3 King Beds = sleeps 6
1 Queen Bed = sleeps 2
1 Double Single Bunk Bed = sleeps 3
1 Single Bunk Bed = sleeps 2
Total Comfortable Sleeping Capacity: 13

How much is the cleaning fee and what is included?

‘Professional Cleaning for a Flawless Stay – $400
Your comfort is our priority, which is why every stay includes a full luxury-level cleaning service. Our professional housekeeping team ensures the home is immaculately prepared before your arrival—from sparkling floors and spotless bathrooms to freshly laundered linens and perfectly made beds. All high-touch areas are sanitized, the kitchen is detailed, and outdoor spaces (including the pool area and lanai) are refreshed so you can start your vacation the moment you walk through the door.

The $400 cleaning fee covers:

  • Comprehensive interior cleaning before and after each stay
  • Full linen and towel service, freshly washed and hotel-quality pressed
  • Sanitization of high-touch surfaces for your health and safety
  • Pool and patio refresh so your outdoor spaces are as inviting as your indoor ones
  • Restocking of basic supplies to make settling in easy

This one-time fee ensures you enjoy a pristine, worry-free environment.

What is the refundable security deposit?

To help maintain the exceptional quality of our property and amenities, a refundable $750 security deposit is required for all reservations.

  • This deposit will be automatically processed from the payment method listed in your rental agreement 3 days prior to your arrival.
  • Provided there is no damage to the property, no missing items, and all house rules are followed, the full deposit will be refunded to your original payment method within 5 business days after checkout.
  • Examples of situations that may result in partial or full deductions include, but are not limited to:
  • Damage to furnishings, appliances, or the home’s structure
  • Excessive cleaning required beyond standard turnover
  • Missing linens, towels, or other inventory items
  • Unauthorized late check-out or unapproved additional guests

Evidence of smoking or vaping inside the home

Should any damages exceed the $750 security deposit, the guest responsible will be invoiced for the remaining balance to cover repair or replacement costs. We value our guests and have found that this simple policy ensures everyone enjoys the home in perfect condition—making your stay and those after you equally memorable.

Where can I park?

Enjoy the convenience of free on-site parking! Our spacious driveway accommodates up to 4 cars, all in a secure outdoor space for your convenience.

Are pets allowed, smoking or large parties?

Smoking, pets, and large parties are strictly prohibited on the rental property. Failure to adhere to these rules will result in additional charges and may lead to the forfeiture of your stay, as outlined in your rental agreement. We appreciate your understanding and cooperation in helping us maintain a comfortable environment for all guests and neighbors.

Do I need towels for the beach?
Yes, you will need to bring your own towels for the beach. Please do not take the provided bath towels to the beach, as they are intended for use inside the property only.
What do I need to bring to the vacation home?
We provide fresh linens, towels, hair dryer(s), a washer and dryer, and fully equipped kitchens to make your stay comfortable and convenient. You’ll only need to bring your personal items such as body soap, shampoo, and any specific toiletries you prefer, along with your grocery items.
To help you get started, we supply a starter set of paper products, including toilet paper, paper towels, and basic cleaning supplies. However, please note that these are not replenished during your stay, so you may need to purchase additional supplies as needed.
I have lost or forgotten something at the property but already checked out, how do i retrieve my item?
If you believe you left an item behind at the property, please contact us as soon as possible by phone or email with a detailed description of the item. We will do our best to locate it. However, if the item is not found before the arrival of the next guest (which may be as soon as your departure day), it may no longer be recoverable. Please note that we are not responsible for any lost or left-behind items.
Can I park a motor home or boat on the property?
Under Cape Coral’s Land Development Code (Ordinance 44‑20, adopted June 2020), parking motor homes or boats is strictly prohibited, even on private property. This includes street-side, driveway, and yard parking, regardless of ownership. These regulations are strictly enforced to maintain neighborhood standards.
Is the properties sprayed for pests?

We have regular professional pest control services. However, please keep in mind that due to Florida’s climate and environment, it is still possible to encounter various types of pests in and around the property.

Check-In Specifics

What time is check-in?

Check-in begins at 4pm.

Am I provided a key to enter the house?

We are a keyless entry property, which means you won’t need a physical key to access the house. On the morning of your arrival, you’ll receive a text and an email with all the necessary instructions and access details to enter the home smoothly. This ensures a convenient and contactless check-in experience, giving you peace of mind as you arrive!

Will someone meet me at the property on arrival?
No, the property is self-check-in; however, we are available by phone if you need assistance.
Can I get an early check-in?
Early check-in is subject to availability.
Where can I find instructions for using appliances and systems?
Instructions will be available inside the property.

Check-Out Details

When is check-out?

Check-out is at 10am.

Is there anything I need to clean or take care of before leaving?
Please complete the following tasks before you check out:

  • Remove all trash from the home, including inside the refrigerators.
  • Take all trash bags and recyclables to the designated bins in the garage.
  • Place all outdoor furniture cushions neatly stacked inside the bedroom (bedroom closest to the outside tv/fireplace).
  • Place used towels in the laundry room hamper.
  • Start the dishwasher if there are any dirty dishes.
  • Ensure all doors and windows are securely locked before you leave.
  • Turn off all lights.

There’s no need for deep cleaning—that’s what our professional team handles—but we appreciate your help in leaving the space tidy.

How do I report any maintenance issues I noticed during my stay that need attention after I leave?

Please email us or fill out the form at paradisepalmsretreat.com/maintenance.com. This helps us ensure everything is in top shape for the next guests. Thank you for your feedback and for helping us maintain a great experience for everyone!

How do I leave a review on my experience staying at the property?

We welcome and truly value your feedback! If you booked through a platform like Airbnb or VRBO, you’ll receive a prompt after checkout to leave a review. We’d love to hear about your experience – your feedback helps future guests to know what to expect. If you booked directly, feel free to email us your comments. We appreciate you taking the time to share your experience!

Cancellation Policy

What is the cancellation policy?

Full refund for cancellations made at least 45 days before check-in. Cancellations made 44-15 before check-in are eligible for credit toward a future stay within the next 90 days. The new booking must be made prior to the original check-in date and meet the 7-night requirement. If the new stay is priced higher, the guest is responsible for the difference.There are no refunds on credits and any unused credits will be forfeited by the customer. If no new booking is made prior to the original check-in date, the credit offer is forfeited. No refund or credit for cancellations made 14 days or less before check-in.

How do I confirm that my cancellation will refunded or credited?

You will receive a confirmation email regarding your refund or credit if you are eligible based on the cancellation guidelines.

We’re sorry your plans changed, and we hope to welcome you soon under better circumstances!